Refund / Cancellation Policy

Refunds and cancellations are handled with clear steps. If you need to cancel, email hello@khazarstore.shop as soon as possible with your reference number. If a request has not been dispatched, we can usually cancel it quickly. If it has shipped, we’ll explain the return process. Returned items should be unused, in a resalable condition, and packaged securely. Once received and inspected, refunds are processed back to the original payment method within a reasonable timeframe. If an item arrives damaged or incorrect, contact support promptly with photos so we can resolve it fairly. We keep every page readable and stable, with clear navigation and consistent wording. Nothing is hidden behind pop‑ups or unclear steps; the experience stays straightforward. If you need clarity, write to us and we’ll point you to the exact section with the answer. This site is designed to feel like a long‑term brand resource, not a short campaign. We avoid aggressive language and focus on calm guidance for comfort‑led choices.

Start a request

Email hello@khazarstore.shop with your reference number and a short explanation.

Damaged or incorrect items

If something arrives damaged or incorrect, include photos so we can resolve it efficiently and fairly.